Workforce Development and Expungement Coordinator (Kent and Sussex Counties)

Position provides services in the southern part of Delaware in both Kent and Sussex Counties.

Submit Resume by email to SpreadHope@wilmhope.org

The Workforce Development and Expungement Coordinator is responsible for the coordination of the Workforce Development Curriculum across all programming platforms. They oversee the coordination of member completion of workforce development classes (reentry court participants) and the implementation/administration of Enhanced Workforce Development Curriculum (teaching, data tracking, case management). The Coordinator inputs data into Delaware Job Link for employment verification and program progress notes (construction labor). Also included in this position is the coordination with employers for job placement and outreach (30-60-90-day case reviews with employers). They assist with the management of data outcomes and performance metrics as needed.

Additionally, the position provides technical support for expungement and pardon applicants in the State of Delaware working with partnering state agencies.

Work involves creating word processing documents, creating and maintaining databases, creating and maintaining spreadsheets, creating original presentations typically using a standardized software package such as Word, Excel, and Power Point. Creating and producing these support documents requires applying advanced technology skills. Depending on the assignment, work may require an employee to serve as a Notary Public.

Data and Evaluations

• Record information concerning the provision of services for participants (case notes).
• Input data in a timely and reliable manner for use in case and program management.
• Examine outcomes for all eligible participants who enter the program regardless of whether they graduated, withdrew, or were terminated.
• Review statistics relevant to program performance and implement policy adjustments and training when necessary.

Qualifications:

• Required: Bachelor degree
• At least three years of experience performing intensive social service case management
• At least three years of experience in a supervisory role.
• Ability to motivate and establish therapeutic alliance with clients
• Knowledge of, and demonstrated skills in, motivational interviewing and strength-based case management.
• Computer literacy required (ability to compose and send emails, draft client case notes, use an internet-based database system, compose documents in Microsoft Word, and perform basic internet research
• Ability to work independently and as part of a team
• Ability to multi-task and effectively manage work at different sites (in-office and off-site)
• Must have a strong work ethic, a positive attitude, and good sense of humor
• Must express a basic belief that people can change in positive ways
• Demonstrated ability and desire to offer marginalized individuals a high quality of service
• Strong interpersonal, communication, organizational and writing skills are essential